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© 2023 by Kae Collection,

Kae Collection website Created May 2018

HELP & SUPPORT

Can the hair be dyed?

Yes.

 

Can the hair be permed?

Yes.

 

Has the hair had any chemical processing?

No.

What Grade is the hair?

All our hair is grade 10A

Is all the hair 100% Virgin Human hair?

Yes

How to choose the right shade of hair?

We can do a patch text and send it to you for you to do a colour match.

 

What is the order cancellation policy?

Please ensure your order is 100% accurate before ordering, there will be no order

changes allowed after your payment has been submitted.

If you are seeking changes within your order,

you will have to complete an exchange after your order arrives.

(All exchanges will follow our exchange policy & fees)

 

Return policy or exchange policy?

 

Kae Collection we gladly accept any Return/Exchange within 7 days of receiving your purchase.

 Items must be returned in original, factory condition (unaltered, unworn, undamaged,

odour free and with tags attached in original packaging) as we do not sell

refurbished or previously owned products. Please make sure the

wig is INTACT and the LACE has NOT been cut.

  

Please notice that if you wish to return any or all parts of your order, you will need

to contact customer service firstly, you can send the items back after their

confirmation. Once the returned item is received and inspected, your

refund will be processed and automatically applied to your original payment

account. Buyer needs to pay for the return shipping fee.

Please note that free gifts should be shipped out together with the original package.

 

After the return request has been authorised, the wigs can be shipped

back to the address we gave you. Please kindly send email about your order number

and returned package number.

 

Please note: Returns/Exchange it’s your responsibility for the shipping cost

to get the hair back tour our factory.   


Please allow 3 - 5 business days for your order to be processed. Depending on the

shipping method you chose at checkout, your order will ship immediately after.

You'll receive an email once it has been processed.

 

How long does shipping usually take?

Standard Delivery within the UK
5 -7 Business Days: Free

Next Day Delivery within the UK

£8.99

International Shipping
Up to 10 Business Days: £15.00

 

How may I contact you?

Via email: kaecollectionuk@gmail.com