HELP & SUPPORT
Can the hair be dyed?
Can the hair be permed?
Has the hair had any chemical processing?
What Grade is the hair?
All our hair is grade 10A
Is all the hair 100% Virgin Human hair?
How to choose the right shade of hair?
We can do a patch text and send it to you for you to do a colour match.
What is the order cancellation policy?
Please ensure your order is 100% accurate before ordering, there will be no order
changes allowed after your payment has been submitted.
If you are seeking changes within your order,
you will have to complete an exchange after your order arrives.
(All exchanges will follow our exchange policy & fees)
Return policy or exchange policy?
Kae Collection we gladly accept any Return/Exchange within 7 days of receiving your purchase.
Items must be returned in original, factory condition (unaltered, unworn, undamaged,
odour free and with tags attached in original packaging) as we do not sell
refurbished or previously owned products. Please make sure the
wig is INTACT and the LACE has NOT been cut.
Please notice that if you wish to return any or all parts of your order, you will need
to contact customer service firstly, you can send the items back after their
confirmation. Once the returned item is received and inspected, your
refund will be processed and automatically applied to your original payment
account. Buyer needs to pay for the return shipping fee.
Please note that free gifts should be shipped out together with the original package.
After the return request has been authorised, the wigs can be shipped
back to the address we gave you. Please kindly send email about your order number
and returned package number.
Please note: Returns/Exchange it’s your responsibility for the shipping cost
to get the hair back tour our factory.
Please allow 3 - 5 business days for your order to be processed. Depending on the
shipping method you chose at checkout, your order will ship immediately after.
You'll receive an email once it has been processed.
How long does shipping usually take?
Standard Delivery within the UK
5 -7 Business Days: Free
Next Day Delivery within the UK
Up to 10 Business Days: £15.00
How may I contact you?